{"id":27,"date":"2026-09-23T22:24:40","date_gmt":"2026-09-24T02:24:40","guid":{"rendered":"https:\/\/lddc.derenotis.fr\/?page_id=27"},"modified":"2026-09-23T22:24:40","modified_gmt":"2026-09-24T02:24:40","slug":"politique-remboursement","status":"publish","type":"page","link":"https:\/\/lesdelicesdecelene.com\/index.php\/politique-remboursement\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"<style>\n.ldc-legal{--ink:#29231d;--cream:#fff5da;--gold:#ffb107;max-width:980px;margin:0 auto;padding:30px 26px 50px;color:var(--ink);font-family:Arial,sans-serif;font-size:17px;line-height:1.75;overflow-wrap:anywhere;box-sizing:border-box;background:#fff}\n.ldc-legal *{box-sizing:border-box}.ldc-legal a{color:#893207;text-decoration:underline;text-underline-offset:3px}.ldc-legal a:hover{color:#452004}.ldc-legal a:focus-visible{outline:3px solid #aa4c00;outline-offset:4px}\n.ldc-legal .ldc-brand{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:0 0 22px;border-bottom:2px solid var(--gold);font-size:15px}.ldc-legal .ldc-brand strong{font-size:19px}\n.ldc-legal h1{font-size:clamp(30px,5vw,48px);line-height:1.15;letter-spacing:-1px;margin:38px 0 16px;color:var(--ink);font-family:Arial,sans-serif;font-weight:800}.ldc-legal h2{font-size:25px;line-height:1.35;margin:36px 0 12px;font-family:Arial,sans-serif;color:var(--ink)}.ldc-legal h3{font-size:20px;margin:0 0 12px;font-family:Arial,sans-serif;color:var(--ink)}\n.ldc-legal p{margin:0 0 16px}.ldc-legal li{margin-bottom:8px}.ldc-legal ul,.ldc-legal ol{padding-left:26px;margin:12px 0 20px}.ldc-legal .ldc-intro{font-size:20px;color:#5b5147}.ldc-legal .ldc-small{font-size:14px;color:#66594d}\n.ldc-callout{background:var(--cream);border-left:5px solid var(--gold);padding:22px;margin:24px 0}.ldc-pending{background:#fff0eb;border:1px solid #bd542d;border-radius:8px;padding:16px;margin:20px 0;font-size:15px}.ldc-guarantee{border:2px solid #66594d;padding:24px;margin:24px 0;font-size:15px}\n.ldc-legal nav{border-top:2px solid var(--gold);padding-top:25px;margin-top:40px}.ldc-legal nav ul{display:flex;gap:12px 24px;flex-wrap:wrap;list-style:none;padding:0}.ldc-legal nav a{font-size:14px}\n@media(max-width:600px){.ldc-legal{padding:22px 18px 36px;font-size:16px}.ldc-legal .ldc-brand{align-items:flex-start;flex-direction:column}.ldc-legal h2{font-size:22px}.ldc-guarantee{padding:16px}.ldc-legal nav ul{display:block}.ldc-legal nav li{padding:4px 0}}\n@media print{.ldc-legal{max-width:none;padding:0}.ldc-legal .ldc-brand,.ldc-legal nav{display:none}.ldc-legal h2{break-after:avoid}.ldc-legal a{color:inherit}}\n<\/style>\n<article class=\"ldc-legal\">\n<header>\n<div class=\"ldc-brand\"><strong>Les D\u00e9lices de C\u00e9l\u00e8ne<\/strong><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/menu\/\">Retour \u00e0 la carte<\/a><\/div>\n<h1>Politique de remboursement<\/h1>\n<p class=\"ldc-intro\">Comment demander un remboursement et conna\u00eetre le suivi de votre demande.<\/p>\n<p class=\"ldc-small\">Version pr\u00e9par\u00e9e le 23 septembre 2026<\/p>\n<\/header>\n<div class=\"ldc-callout\"><strong>Pour demander un remboursement<\/strong><br \/>Envoyez votre demande \u00e0 <a href=\"mailto:contact@lesdelicesdecelene.com\">contact@lesdelicesdecelene.com<\/a>. Le d\u00e9lai d\u2019examen d\u00e9pend du cas rencontr\u00e9.<\/div>\n<h2>1. Commandes concern\u00e9es et \u00e9ligibilit\u00e9<\/h2>\n<p>Cette politique concerne les commandes aupr\u00e8s de Payola NICOLEAU EI \u2014 Les D\u00e9lices de C\u00e9l\u00e8ne, SIRET 488 549 759 00022, L\u2019Official, 97122 Baie-Mahault.<\/p>\n<p>Un remboursement total ou partiel peut notamment \u00eatre d\u00fb ou accord\u00e9 en cas de produit factur\u00e9 mais non fourni, double encaissement av\u00e9r\u00e9, commande annul\u00e9e avec l\u2019accord du restaurant, commande que le restaurant ne peut honorer, ou produit non conforme dans les conditions des garanties l\u00e9gales. La solution d\u00e9pend du probl\u00e8me et des droits applicables : remplacement, r\u00e9duction du prix ou remboursement.<\/p>\n<h2>2. Envoyer une demande<\/h2>\n<p>\u00c9crivez \u00e0 <a href=\"mailto:contact@lesdelicesdecelene.com\">contact@lesdelicesdecelene.com<\/a> en indiquant votre nom, votre num\u00e9ro de commande, la date, les produits concern\u00e9s et le motif de votre demande. Joignez les \u00e9l\u00e9ments utiles dont vous disposez : photographie, r\u00e9capitulatif ou justificatif de paiement. Masquez les informations bancaires non n\u00e9cessaires.<\/p>\n<p>Signalez tout probl\u00e8me d\u00e8s que vous le constatez. Cette invitation \u00e0 agir rapidement n\u2019impose pas un d\u00e9lai suppl\u00e9mentaire qui ferait perdre vos garanties l\u00e9gales. Ne retournez pas un plat par la poste ; contactez d\u2019abord le restaurant afin d\u2019organiser la suite, compte tenu de son caract\u00e8re p\u00e9rissable.<\/p>\n<h2>3. Examen, approbation et paiement du remboursement<\/h2>\n<p><strong>D\u00e9lai d\u2019examen de la demande : selon le cas.<\/strong> Il d\u00e9pend du motif et des v\u00e9rifications n\u00e9cessaires. Nous vous indiquons par courriel les justificatifs utiles et la d\u00e9cision prise. Les d\u00e9lais imp\u00e9ratifs pr\u00e9vus par la loi restent applicables et ne sont pas report\u00e9s par cet examen.<\/p>\n<p><strong>Le remboursement est d\u00e9clench\u00e9 dans les 14 jours calendaires suivant son approbation, sur le moyen de paiement initial et sans frais de remboursement pour le client.<\/strong> En cas d\u2019annulation exceptionnelle assortie d\u2019une retenue express\u00e9ment convenue dans les conditions de la politique d\u2019annulation, la confirmation distingue cette retenue du montant rembours\u00e9.<\/p>\n<p>Apr\u00e8s approbation, un courriel pr\u00e9cise le montant rembours\u00e9, le mode de remboursement et sa date de traitement. Le remboursement d\u2019un paiement par carte est demand\u00e9 sur la carte utilis\u00e9e, via myPOS. Si ce moyen est devenu inutilisable, une autre solution est convenue express\u00e9ment avec le client, sans frais suppl\u00e9mentaires. Un avoir ne remplace pas un remboursement d\u00fb sans l\u2019accord du client.<\/p>\n<p>Le d\u00e9lai d\u2019apparition du cr\u00e9dit sur votre compte d\u00e9pend ensuite de votre banque et du prestataire de paiement ; il est distinct du traitement par le restaurant. Pour un suivi, contactez-nous avec votre num\u00e9ro de commande, sans transmettre le num\u00e9ro complet de votre carte ni son cryptogramme.<\/p>\n<p>Lorsque le contrat est r\u00e9solu pour d\u00e9faut de d\u00e9livrance dans les conditions de l\u2019article L. 216-6 du Code de la consommation, les sommes vers\u00e9es sont rembours\u00e9es au plus tard dans les 14 jours suivant la r\u00e9solution, conform\u00e9ment \u00e0 l\u2019article L. 216-7. Les autres d\u00e9lais l\u00e9gaux, notamment en mati\u00e8re de conformit\u00e9, pr\u00e9valent sur toute modalit\u00e9 commerciale.<\/p>\n<h2>4. Situations sans remboursement automatique<\/h2>\n<p>Un changement d\u2019avis concernant un plat p\u00e9rissable, une pr\u00e9f\u00e9rence personnelle concernant un produit conforme, une d\u00e9t\u00e9rioration imputable \u00e0 une mauvaise conservation apr\u00e8s remise, ou une absence au retrait ne donnent pas automatiquement droit \u00e0 remboursement. La situation est examin\u00e9e individuellement, notamment selon l\u2019\u00e9tat de pr\u00e9paration et les engagements du restaurant.<\/p>\n<p>Une demande ne peut pas \u00eatre refus\u00e9e uniquement parce que les 15 minutes pr\u00e9vues pour l\u2019annulation commerciale sont \u00e9coul\u00e9es si elle repose sur un droit l\u00e9gal. Aucune exclusion ne couvre une erreur du restaurant, un article manquant ou un d\u00e9faut engageant sa responsabilit\u00e9.<\/p>\n<h2>5. Produits p\u00e9rissables et r\u00e9tractation<\/h2>\n<p>Les plats pr\u00e9par\u00e9s et autres denr\u00e9es susceptibles de se d\u00e9t\u00e9riorer ou de se p\u00e9rimer rapidement ne b\u00e9n\u00e9ficient pas du droit de r\u00e9tractation de 14 jours, conform\u00e9ment \u00e0 l\u2019article L. 221-28, 4\u00b0 du Code de la consommation. L\u2019exception applicable aux biens nettement personnalis\u00e9s ou aux prestations de restauration \u00e0 une date d\u00e9termin\u00e9e peut \u00e9galement s\u2019appliquer dans les cas pr\u00e9vus par ce m\u00eame article.<\/p>\n<p>Cette exclusion ne supprime ni les garanties l\u00e9gales, ni vos droits en cas de produit non conforme, manquant ou non fourni. Elle ne s\u2019\u00e9tend pas automatiquement \u00e0 un produit non p\u00e9rissable vendu s\u00e9par\u00e9ment : son \u00e9ventuel droit de r\u00e9tractation doit \u00eatre indiqu\u00e9 dans l\u2019offre correspondante.<\/p>\n<h2>6. Annulation et contact<\/h2>\n<p>Pour une annulation imm\u00e9diate, appelez le <a href=\"tel:+590690246947\">0690.24.69.47<\/a> dans les 15 minutes suivant la commande. Consultez la <a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/\">politique d\u2019annulation<\/a> et les <a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/conditions-generales-de-vente\/\">conditions g\u00e9n\u00e9rales de vente<\/a>.<\/p>\n<nav aria-label=\"Informations l\u00e9gales et pratiques\"><strong>Informations l\u00e9gales et pratiques<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/mentions-legales\/\">Mentions l\u00e9gales<\/a><\/li>\n<li><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/politique-de-confidentialite\/\">Politique de confidentialit\u00e9<\/a><\/li>\n<li><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/conditions-generales-de-vente\/\">Conditions g\u00e9n\u00e9rales de vente<\/a><\/li>\n<li><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/politique-remboursement\/\">Politique de remboursement<\/a><\/li>\n<li><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/\">Politique d\u2019annulation<\/a><\/li>\n<li><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/livraison-et-retrait\/\">Livraison et retrait sur place<\/a><\/li>\n<\/ul>\n<\/nav>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>Les D\u00e9lices de C\u00e9l\u00e8neRetour \u00e0 la carte Politique de remboursement Comment demander un remboursement et conna\u00eetre le suivi de votre [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-27","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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