{"id":1831,"date":"2026-09-23T22:24:12","date_gmt":"2026-09-24T02:24:12","guid":{"rendered":"https:\/\/lesdelicesdecelene.com\/?page_id=1831"},"modified":"2026-09-23T22:24:12","modified_gmt":"2026-09-24T02:24:12","slug":"politique-annulation","status":"publish","type":"page","link":"https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/","title":{"rendered":"Politique d\u2019annulation"},"content":{"rendered":"<style>\n.ldc-legal{--ink:#29231d;--cream:#fff5da;--gold:#ffb107;max-width:980px;margin:0 auto;padding:30px 26px 50px;color:var(--ink);font-family:Arial,sans-serif;font-size:17px;line-height:1.75;overflow-wrap:anywhere;box-sizing:border-box;background:#fff}\n.ldc-legal *{box-sizing:border-box}.ldc-legal a{color:#893207;text-decoration:underline;text-underline-offset:3px}.ldc-legal a:hover{color:#452004}.ldc-legal a:focus-visible{outline:3px solid #aa4c00;outline-offset:4px}\n.ldc-legal .ldc-brand{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:0 0 22px;border-bottom:2px solid var(--gold);font-size:15px}.ldc-legal .ldc-brand strong{font-size:19px}\n.ldc-legal h1{font-size:clamp(30px,5vw,48px);line-height:1.15;letter-spacing:-1px;margin:38px 0 16px;color:var(--ink);font-family:Arial,sans-serif;font-weight:800}.ldc-legal h2{font-size:25px;line-height:1.35;margin:36px 0 12px;font-family:Arial,sans-serif;color:var(--ink)}.ldc-legal h3{font-size:20px;margin:0 0 12px;font-family:Arial,sans-serif;color:var(--ink)}\n.ldc-legal p{margin:0 0 16px}.ldc-legal li{margin-bottom:8px}.ldc-legal ul,.ldc-legal ol{padding-left:26px;margin:12px 0 20px}.ldc-legal .ldc-intro{font-size:20px;color:#5b5147}.ldc-legal .ldc-small{font-size:14px;color:#66594d}\n.ldc-callout{background:var(--cream);border-left:5px solid var(--gold);padding:22px;margin:24px 0}.ldc-pending{background:#fff0eb;border:1px solid #bd542d;border-radius:8px;padding:16px;margin:20px 0;font-size:15px}.ldc-guarantee{border:2px solid #66594d;padding:24px;margin:24px 0;font-size:15px}\n.ldc-legal nav{border-top:2px solid var(--gold);padding-top:25px;margin-top:40px}.ldc-legal nav ul{display:flex;gap:12px 24px;flex-wrap:wrap;list-style:none;padding:0}.ldc-legal nav a{font-size:14px}\n@media(max-width:600px){.ldc-legal{padding:22px 18px 36px;font-size:16px}.ldc-legal .ldc-brand{align-items:flex-start;flex-direction:column}.ldc-legal h2{font-size:22px}.ldc-guarantee{padding:16px}.ldc-legal nav ul{display:block}.ldc-legal nav li{padding:4px 0}}\n@media print{.ldc-legal{max-width:none;padding:0}.ldc-legal .ldc-brand,.ldc-legal nav{display:none}.ldc-legal h2{break-after:avoid}.ldc-legal a{color:inherit}}\n<\/style>\n<article class=\"ldc-legal\">\n<header>\n<div class=\"ldc-brand\"><strong>Les D\u00e9lices de C\u00e9l\u00e8ne<\/strong><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/menu\/\">Retour \u00e0 la carte<\/a><\/div>\n<h1>Politique d\u2019annulation<\/h1>\n<p class=\"ldc-intro\">La marche \u00e0 suivre pour demander l\u2019annulation d\u2019une commande.<\/p>\n<p class=\"ldc-small\">Version pr\u00e9par\u00e9e le 23 septembre 2026<\/p>\n<\/header>\n<div class=\"ldc-callout\"><strong>Appelez dans les 15 minutes<\/strong><br \/>Contactez le <a href=\"tel:+590690246947\">0690.24.69.47<\/a> dans les 15 minutes suivant la commande.<\/div>\n<h2>1. Comment faire la demande<\/h2>\n<p>Appelez le restaurant en indiquant votre nom, le num\u00e9ro de commande et si la demande concerne toute la commande ou seulement certains articles. Le d\u00e9lai se calcule \u00e0 partir de l\u2019heure de la commande. L\u2019annulation doit \u00eatre confirm\u00e9e par le restaurant : un appel sans r\u00e9ponse ne confirme pas \u00e0 lui seul que la pr\u00e9paration a \u00e9t\u00e9 arr\u00eat\u00e9e.<\/p>\n<p>Si vous ne parvenez pas \u00e0 joindre le restaurant, adressez \u00e9galement un courriel \u00e0 <a href=\"mailto:contact@lesdelicesdecelene.com\">contact@lesdelicesdecelene.com<\/a> avec votre r\u00e9f\u00e9rence et l\u2019heure de votre tentative d\u2019appel, puis r\u00e9essayez d\u2019appeler. Ce message permet de conserver une trace de la demande, sans valoir \u00e0 lui seul acceptation de l\u2019annulation.<\/p>\n<h2>2. Conditions, frais et restrictions<\/h2>\n<p><strong>L\u2019annulation est gratuite lorsque la demande est faite par t\u00e9l\u00e9phone dans les 15 minutes suivant la commande et que la pr\u00e9paration n\u2019a pas commenc\u00e9.<\/strong> Le restaurant confirme la prise en compte de la demande.<\/p>\n<p>Apr\u00e8s ces 15 minutes, les demandes sont examin\u00e9es au cas par cas. Une commande d\u00e9j\u00e0 pr\u00e9par\u00e9e ne peut pas \u00eatre annul\u00e9e pour un simple changement d\u2019avis. Si la pr\u00e9paration a commenc\u00e9 sans \u00eatre termin\u00e9e, une \u00e9ventuelle annulation rel\u00e8ve d\u2019un accord exceptionnel du restaurant.<\/p>\n<p>Lorsqu\u2019une annulation exceptionnelle est accept\u00e9e en dehors des conditions de gratuit\u00e9, une retenue peut \u00eatre convenue au cas par cas, avec un montant indicatif moyen de <strong>3 \u20ac<\/strong>. Ce montant moyen n\u2019est ni un forfait automatique ni un plafond : la retenue exacte et son motif sont communiqu\u00e9s au client et soumis \u00e0 son accord avant confirmation de l\u2019annulation. Elle doit rester proportionn\u00e9e aux frais effectivement engag\u00e9s et ne peut d\u00e9passer le montant des articles annul\u00e9s.<\/p>\n<p>Aucune retenue ne s\u2019applique \u00e0 un remboursement l\u00e9galement d\u00fb en raison d\u2019une erreur, d\u2019une indisponibilit\u00e9 ou d\u2019une inex\u00e9cution du restaurant. Les \u00e9ventuels frais d\u2019annulation convenus sont distincts des frais de traitement du remboursement, qui sont nuls.<\/p>\n<p>Au-del\u00e0 des 15 minutes, contactez le restaurant au plus vite : une demande peut \u00eatre examin\u00e9e au cas par cas, notamment selon l\u2019avancement de la pr\u00e9paration et le caract\u00e8re p\u00e9rissable des produits. Le simple changement d\u2019avis ne permet pas d\u2019exiger l\u2019annulation d\u2019un plat d\u00e9j\u00e0 pr\u00e9par\u00e9. Les \u00e9ventuelles sommes restant dues doivent correspondre \u00e0 des conditions annonc\u00e9es avant l\u2019achat et aux r\u00e8gles l\u00e9gales applicables.<\/p>\n<p>Le d\u00e9lai de 15 minutes encadre une facult\u00e9 commerciale d\u2019annulation ; il ne limite pas les droits l\u00e9gaux du client en cas de d\u00e9faut de conformit\u00e9, d\u2019indisponibilit\u00e9 ou d\u2019inex\u00e9cution imputable au restaurant.<\/p>\n<h2>3. Annulation par le restaurant<\/h2>\n<p>Si le restaurant ne peut honorer une commande, le client en est inform\u00e9. Une alternative ne peut \u00eatre mise en place qu\u2019avec son accord. Les sommes correspondant aux produits qui ne seront pas fournis sont rembours\u00e9es ; aucun avoir ne peut \u00eatre impos\u00e9 en remplacement d\u2019un remboursement d\u00fb.<\/p>\n<h2>4. Cons\u00e9quences sur le paiement<\/h2>\n<p>Lorsqu\u2019une annulation donnant lieu \u00e0 remboursement est accept\u00e9e, le restaurant pr\u00e9cise les articles annul\u00e9s, le montant et les modalit\u00e9s de remboursement. Le d\u00e9lai de traitement et le moyen utilis\u00e9 sont d\u00e9taill\u00e9s dans la <a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/politique-remboursement\/\">politique de remboursement<\/a>.<\/p>\n<h2>5. Absence au retrait et modification<\/h2>\n<p>Une commande non retir\u00e9e n\u2019est pas automatiquement annul\u00e9e. En cas de retard, appelez le restaurant afin de convenir d\u2019une solution. Une demande de modification est examin\u00e9e selon la pr\u00e9paration en cours ; toute modification du prix n\u00e9cessite votre accord.<\/p>\n<h2>6. Contact et conditions de vente<\/h2>\n<p>Payola NICOLEAU EI \u2014 Les D\u00e9lices de C\u00e9l\u00e8ne, L\u2019Official, 97122 Baie-Mahault ; SIRET 488 549 759 00022.<\/p>\n<p>\u00c9crivez \u00e0 <a href=\"mailto:contact@lesdelicesdecelene.com\">contact@lesdelicesdecelene.com<\/a> ou appelez le <a href=\"tel:+590690246947\">0690.24.69.47<\/a>.<\/p>\n<p>Consultez les <a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/conditions-generales-de-vente\/\">conditions g\u00e9n\u00e9rales de vente<\/a> pour les garanties et les modalit\u00e9s de r\u00e8glement des litiges.<\/p>\n<nav aria-label=\"Informations l\u00e9gales et pratiques\"><strong>Informations l\u00e9gales et pratiques<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/mentions-legales\/\">Mentions l\u00e9gales<\/a><\/li>\n<li><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/politique-de-confidentialite\/\">Politique de confidentialit\u00e9<\/a><\/li>\n<li><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/conditions-generales-de-vente\/\">Conditions g\u00e9n\u00e9rales de vente<\/a><\/li>\n<li><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/politique-remboursement\/\">Politique de remboursement<\/a><\/li>\n<li><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/\">Politique d\u2019annulation<\/a><\/li>\n<li><a href=\"https:\/\/lesdelicesdecelene.com\/index.php\/livraison-et-retrait\/\">Livraison et retrait sur place<\/a><\/li>\n<\/ul>\n<\/nav>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>Les D\u00e9lices de C\u00e9l\u00e8neRetour \u00e0 la carte Politique d\u2019annulation La marche \u00e0 suivre pour demander l\u2019annulation d\u2019une commande. Version pr\u00e9par\u00e9e [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1831","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique d\u2019annulation - LES D\u00c9LICES DE C\u00c9L\u00c9NE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique d\u2019annulation - LES D\u00c9LICES DE C\u00c9L\u00c9NE\" \/>\n<meta property=\"og:description\" content=\"Les D\u00e9lices de C\u00e9l\u00e8neRetour \u00e0 la carte Politique d\u2019annulation La marche \u00e0 suivre pour demander l\u2019annulation d\u2019une commande. Version pr\u00e9par\u00e9e [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/\" \/>\n<meta property=\"og:site_name\" content=\"LES D\u00c9LICES DE C\u00c9L\u00c9NE\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/lesdelicesdecelene.com\\\/index.php\\\/politique-annulation\\\/\",\"url\":\"https:\\\/\\\/lesdelicesdecelene.com\\\/index.php\\\/politique-annulation\\\/\",\"name\":\"Politique d\u2019annulation - LES D\u00c9LICES DE C\u00c9L\u00c9NE\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/lesdelicesdecelene.com\\\/#website\"},\"datePublished\":\"2026-09-24T02:24:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/lesdelicesdecelene.com\\\/index.php\\\/politique-annulation\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/lesdelicesdecelene.com\\\/index.php\\\/politique-annulation\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/lesdelicesdecelene.com\\\/index.php\\\/politique-annulation\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/lesdelicesdecelene.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique d\u2019annulation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/lesdelicesdecelene.com\\\/#website\",\"url\":\"https:\\\/\\\/lesdelicesdecelene.com\\\/\",\"name\":\"LES D\u00c9LICES DE C\u00c9L\u00c9NE\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/lesdelicesdecelene.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique d\u2019annulation - LES D\u00c9LICES DE C\u00c9L\u00c9NE","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/","og_locale":"fr_FR","og_type":"article","og_title":"Politique d\u2019annulation - LES D\u00c9LICES DE C\u00c9L\u00c9NE","og_description":"Les D\u00e9lices de C\u00e9l\u00e8neRetour \u00e0 la carte Politique d\u2019annulation La marche \u00e0 suivre pour demander l\u2019annulation d\u2019une commande. Version pr\u00e9par\u00e9e [&hellip;]","og_url":"https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/","og_site_name":"LES D\u00c9LICES DE C\u00c9L\u00c9NE","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/","url":"https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/","name":"Politique d\u2019annulation - LES D\u00c9LICES DE C\u00c9L\u00c9NE","isPartOf":{"@id":"https:\/\/lesdelicesdecelene.com\/#website"},"datePublished":"2026-09-24T02:24:12+00:00","breadcrumb":{"@id":"https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/lesdelicesdecelene.com\/index.php\/politique-annulation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/lesdelicesdecelene.com\/"},{"@type":"ListItem","position":2,"name":"Politique d\u2019annulation"}]},{"@type":"WebSite","@id":"https:\/\/lesdelicesdecelene.com\/#website","url":"https:\/\/lesdelicesdecelene.com\/","name":"LES D\u00c9LICES DE C\u00c9L\u00c9NE","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/lesdelicesdecelene.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/lesdelicesdecelene.com\/index.php\/wp-json\/wp\/v2\/pages\/1831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lesdelicesdecelene.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lesdelicesdecelene.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lesdelicesdecelene.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lesdelicesdecelene.com\/index.php\/wp-json\/wp\/v2\/comments?post=1831"}],"version-history":[{"count":1,"href":"https:\/\/lesdelicesdecelene.com\/index.php\/wp-json\/wp\/v2\/pages\/1831\/revisions"}],"predecessor-version":[{"id":1837,"href":"https:\/\/lesdelicesdecelene.com\/index.php\/wp-json\/wp\/v2\/pages\/1831\/revisions\/1837"}],"wp:attachment":[{"href":"https:\/\/lesdelicesdecelene.com\/index.php\/wp-json\/wp\/v2\/media?parent=1831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}